1.1. These General Terms and Conditions (the "T&Cs") govern the entire relationship between you, the Client, and the Company.
1.2. Before the Distance contract is concluded, the Client will be provided with the text of these T&Cs electronically or in durable format. If this is not reasonably possible, the Company will indicate, before the Distance contract is concluded, in what way these T&Cs are available for Client's review at the Company's premises and that they will be sent free of charge to the Client, as soon as possible, at the Client's request.
1.3. THE CLIENT IS OBLIGED TO CAREFULLY READ THESE T&CS BEFORE ACCEPTING THEM AND USING THE SERVICES OF THE COMPANY. THE CLIENT AGREES THAT HIS/HER USE OF THE SERVICES ACKNOWLEDGES THAT THE CLIENT HAS READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREED TO BE BOUND BY IT.
2.1. Some terms are defined in the introductory part of this Agreement. Unless this Agreement provides otherwise, wherever used in this Agreement, including the introductory part, the following terms when capitalized shall have the following meanings:
3.1. The Company will provide the Client with a possibility of receiving an Offer.
3.2. The Client will be asked to provide certain information before receiving the Offer by choosing provided options or typing requested details. The Client is obliged to provide current, correct and comprehensive information that is requested to be provided.
3.3. Upon submission of the information established in Section 3.2, the Client will be provided with the Offer. The Offer will include information on the following:
3.4. Accepting the Offer: The Client accepts the Offer once he/she ticks the box "I agree with the Terms & Conditions". Once the Client agrees with the T&Cs, the Client will be required to press the button "Proceed to Checkout".
4.1. The Distance contract will be concluded at the moment when the Client accepts the Offer as indicated in paragraph 3.4.
4.2. As the Client will accept the Offer electronically, the Company will immediately confirm receipt of acceptance of the offer electronically. In case the Client purchases Digital content, such will be provided to the Client's e-mail address provided by the Client or on the Web App.
4.3. The Company makes reasonable efforts to ensure that Services operate as intended, however such Services are dependent upon internet and other services and providers outside of the control of the Company. By using Company's Services, the Client acknowledges that the Company cannot guarantee that Services will be uninterrupted, error free or that the information it contains will be entirely free from viruses, hackers, intrusions, unscheduled downtime or other failures. The Client expressly assumes the risk of using or downloading such Services.
4.4. From time to time and without prior notice to the Client, Company may change, expand and improve the Services. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services. Any modification or elimination of the Services will be done in our sole and absolute discretion and without an ongoing obligation or liability to the Client, and the Client's use of the Services does not entitle the Client to the continued provision or availability of the Services.
4.5. The Client furthermore agrees that:
5.1. During the period of validity indicated in the Offer, the price for the Services and/or Goods being offered will not increase, except for price changes in VAT-tariffs.
5.2. The Client agrees to:
5.3. After the Client is transferred to the third party payment service provider, the risk of loss or damages will pass to the Client and/or third party service. The Client's online credit or debit card payments to the Company will be handled and processed by third party payment service provider and none of the sensitive data in relation to your payment will be stored on or used by the Company. The Company shall not be liable for any payment issues or other disputes that arise due to the third party payment services. The Company may change the third party payment service provider from time to time.
5.4. All prices and costs are in US Dollars unless otherwise indicated.
5.5. All Goods remain Company's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.
5.6. All transfers conducted through the Company are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
5.7. In order to ensure that Client does not experience an interruption or loss of Services, the Services might be offered on automatic renewal.
5.7.1. EXCEPT FOR REASONS DESCRIBED BELOW IN THIS SECTION, AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD.
5.7.2. Unless Client cancels the subscription, Company will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with the Service in Client's account.
5.7.3. The Company may change the subscription plans and the price of the Services from time to time. Renewals will be charged at Company's then-current rates (1-month subscription plan price: $9.99 or equivalent nominal price in other currencies), which Client acknowledges and agrees may be higher or lower than the rates for the original service period.
5.7.4. IF CLIENT DOES NOT WISH FOR THE SERVICE TO AUTOMATICALLY RENEW, he/she may elect to cancel the subscription at any time before the end of the current billing period. Upon cancellation, the Services will remain active until the expiration of the current paid term, after which they will be terminated.
5.7.5. The Client may easily cancel the subscription at any time by logging into their account on our Web App and using the subscription management portal (Customer Portal), or by contacting our support team at info@prayerly.co.
5.8. From time to time the Company might offer Special Deals which may contain additional terms and conditions applicable together with this Agreement.
5.8.1. The Company may offer trials of paid subscriptions for a limited time at a special price or without payment ("Trial"). The Company will automatically begin charging the Client for the subscription on the first day following the end of the Trial on a recurring basis at the interval the Company discloses in the Special Deal chosen by the Client. If Client doesn't want to be charged, he must cancel the subscription before the end of the Trial.
5.9. Your payments are processed by Prayerly. For a refund or a complaint, please contact info@prayerly.co.
6.1. 30-Day Money-Back Guarantee (For Non-Personalized Goods Only): We confidently stand behind our products. If the Client ordered a standard, non-personalized physical item (e.g., a book with no custom name, text, or uploaded image), the Client may return it within 30 days of delivery for a full refund. The item must be in its original, unused condition. Return shipping costs are the responsibility of the Client.
6.2. Exceptions (Personalized Goods & Digital Content): Due to the nature of Print-on-Demand and custom manufacturing, our 30-day return policy does not apply to personalized items. If the order includes any form of customization (such as a specific name, custom text, or uploaded image), the sale is final, as the item is uniquely created for the Client and cannot be resold. Furthermore, all sales of Digital Content and Services (including subscriptions) are final and non-refundable once the digital content has been accessed or provided, unless explicitly stated otherwise.
6.3. Damaged or Defective Items: Regardless of whether the item is standard or personalized, if the Goods arrive damaged, misprinted, or defective, the Client is entitled to a free replacement or a full refund. The Client must contact our customer support at info@prayerly.co within 14 days of delivery and provide detailed information proving the fault (with clear visual photographic evidence attached).
6.4. Once a refund is issued for Services or Digital Content, the Client will immediately lose access to such Services. All refunds are applied to the original method of payment.
6.5. Shipping Policy: Our physical products can be shipped to the US and Canada only. Estimated delivery for physical books is between 10–14 working days, depending on the shipping address and method. The Company is not liable for delays, lost packages, or refund requests resulting from incorrect or incomplete shipping addresses provided by the Client during the checkout process.
7.1. As between Company and Client, all intellectual property rights, including but not limited to copyright, design rights, trademark rights, patent rights and any other proprietary rights in or related to the Services and Services-related content are owned by the Company.
7.2. The Client must not reproduce, disassemble, reverse engineer, decompile, distribute, publicly display or perform, or publish or otherwise make available the Services including but not limited to Digital content, in whole or in part without Company's prior written consent.
7.3. User Content and Personalization: By uploading images, photographs, names, text, or other materials ("User Content") for the purpose of personalizing the Goods (e.g., custom book covers), the Client grants the Company and its manufacturing partners a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, crop, modify, and print this User Content solely for the purpose of manufacturing, fulfilling, and delivering the customized order to the Client. The Company will not use the Client's personal photographs or full names for public marketing or advertising without obtaining explicit, separate consent from the Client.
7.4. Client's Representations Regarding User Content: The Client represents and warrants that they own all necessary rights, copyrights, and permissions for any User Content (including family photographs and portraits) uploaded to the Website or Web App. The Client agrees that the Company is not responsible for any copyright infringement or violation of third-party privacy rights arising from the Client's uploaded User Content. The Client agrees to fully indemnify the Company against any claims, damages, or legal fees resulting from unauthorized User Content provided by the Client.
8.1. All intellectual property rights specified in Article 7.1 and relating to Digital content are owned by the Company. Digital content is licensed pursuant to this Section 8 and is not sold. The Client will only be granted a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to use (solely for the Client's individual use) any Digital content.
8.2. The term of this licence shall be for a term of 5 years from the date of the Client receiving the applicable Digital content, unless earlier suspended or terminated.
8.3. The Client must not use any Digital content except for personal, non-commercial purposes.
8.4. The Client must not edit, reproduce, transmit or lend the Digital content.
8.5. If the Client violates this Section 8, the Company may suspend access to the relevant Digital content.
9.1. The Client is prohibited from selling, offering for sale, sharing, renting out or lending Digital content or copies of Digital content.
10.1. The processing of Client's personal data is governed by the Privacy Policy. It is recommended for the Client to print and keep a copy of the Privacy Policy together with this Agreement.
11.1. The Client will indemnify and hold the Company harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Client's breach of this Agreement.
12.1. INFORMATION MAY NOT BE APPROPRIATE OR SATISFACTORY FOR THE CLIENT'S USE, AND HE/SHE SHOULD VERIFY ALL INFORMATION BEFORE RELYING ON IT.
12.2. THE CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF: (i) THE USE OR INABILITY TO USE SERVICES, (ii) ANY LINK PROVIDED IN CONNECTION WITH THE SERVICES, (iii) THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH LINKED WEBSITES OR WEB APP, (iv) CLIENT'S RELIANCE ON ANY OF THE SERVICES; (v) THE INTERRUPTION, SUSPENSION, TERMINATION OF THE SERVICES. IN NO EVENT SHALL THE COMPANY'S AGGREGATE LIABILITY TO THE CLIENT RELATING TO HIS/HER USE OF THE SERVICES EXCEED ONE HUNDRED DOLLARS ($100).
12.3. A party to the Agreement shall be released from responsibility for non-fulfilment if it proves that this Agreement was not fulfilled due to force majeure.
12.4. Liable company: Prayerly is an administrator of the Website or Web App, provider of the Services and is responsible for managing subscription services and payments.
13.1. THE COMPANY IS NOT A MEDICAL ORGANIZATION AND IS NOT PROVIDING ANY MEDICAL ADVICE OR ASSISTANCE. NOTHING WITHIN THE SERVICES PROVIDED BY THE COMPANY IS ASSOCIATED WITH, SHOULD BE TAKEN AS, OR UNDERSTOOD AS MEDICAL ADVICE OR ASSISTANCE.
14.1. This Agreement is effective after the Client accepts and electronically expresses his/her consent to comply with them.
14.2. The Company may terminate the relationship with the Client at any time if the Client commits any breach of the Agreement.
15.1. This Agreement, Privacy Policy and any additional terms and conditions that may apply are subject to change.
15.2. All amended Agreements will be posted online. The Client understands and agrees that any continued use and access to the Services after any posted updates means that Client voluntarily agrees to be bound by this Agreement.
16.1. In general, the Company prefers communication by e-mail.
16.2. The Client may request a copy of this Agreement by contacting info@prayerly.co.
16.3. The communication with the Client will be made in English.
17.1. Governing Law: This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its principles of conflicts of law.
17.2. Informal Dispute Resolution: The Client agrees to participate in informal dispute resolution before bringing any formal legal claims against the Company. Any complaints should be addressed to the Company by contacting info@prayerly.co. We will consider the complaint and respond within 14 calendar days. If the dispute is not resolved within 30 calendar days of receipt, either party may pursue formal legal action.
17.3. Jurisdiction: If a dispute cannot be resolved informally, the Client and the Company agree that any legal action or proceedings shall be brought exclusively in the competent courts of the Republic of Lithuania. For Clients residing in the European Union, disputes may also be submitted to the European Commission's Online Dispute Resolution (ODR) platform.
17.4. Class Action Waiver: The Client and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. The Client explicitly waives any right to participate in a class action lawsuit or class-wide arbitration against the Company.
17.5. Waiver of Jury Trial: To the fullest extent permitted by applicable law, the Client and the Company unconditionally waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement.
18.1. No person other than the Client shall have any rights under this Agreement.
18.2. Client may not assign any rights under this Agreement to any third party without the prior consent of the Company.
18.3. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Agreement.
18.4. THE USE OF THE SERVICES IS SOLELY AT CLIENT'S OWN RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.